Terms of service
Terms of Service
Last updated: September 2026
Welcome to TEX PRINT.
These Terms of Service govern your use of the TEX PRINT website and your purchase of products and services through our website.
By accessing our website, submitting an inquiry, placing an order or purchasing from TEX PRINT, you agree to these Terms.
1. About TEX PRINT
TEX PRINT provides customized printing, apparel, promotional products, corporate gifts and related services.
Our products and services may include:
- Custom T-shirts
- Polo shirts
- Hoodies
- Jerseys
- Caps
- Corporate gifts
- Mugs
- Tumblers
- Pens
- Notepads
- Stickers
- Flags
- Name badges
- Embroidery
- DTF printing
- Screen printing
- Other customized products and printing services
2. Customer Information
You are responsible for ensuring that all information submitted to TEX PRINT is accurate and complete.
This includes:
- Name
- Contact details
- Billing information
- Delivery address
- Product specifications
- Sizes
- Quantities
- Artwork
- Names
- Numbers
- Logos
- Text
- Customization instructions
TEX PRINT is not responsible for errors resulting from incorrect information provided by the customer.
3. Custom Orders
Many TEX PRINT products are made specifically according to customer requirements.
Once production has started, customized orders may not be eligible for cancellation, modification, return or refund except where required by applicable law or where the product is defective or incorrectly produced by TEX PRINT.
4. Artwork Approval
Where a proof or mock-up is provided, customers are responsible for reviewing the artwork carefully before approving production.
Please check:
- Spelling
- Names
- Numbers
- Colours
- Logos
- Dimensions
- Placement
- Design details
Once artwork has been approved, TEX PRINT may proceed with production.
TEX PRINT is not responsible for customer-approved artwork errors.
5. Product Colours
Actual product colours may vary slightly from images displayed on the website due to:
- Screen settings
- Lighting
- Photography
- Material differences
- Printing processes
Therefore, images on the website should be considered representative rather than an exact colour guarantee.
6. Product Specifications
Product dimensions, colours, materials, weights and other specifications may vary slightly between products, manufacturers and production batches.
Where exact specifications are important, customers should confirm them with TEX PRINT before placing the order.
7. Pricing
Prices displayed on the website may change without prior notice.
TEX PRINT reserves the right to correct pricing or product information errors.
If an order has been placed using an incorrect price caused by a technical or typographical error, TEX PRINT may contact the customer regarding the correct price or cancel the order and refund any amount already paid for that order.
8. Quotations
Certain customized products and bulk orders may require a quotation.
A quotation may depend on:
- Quantity
- Product type
- Printing method
- Artwork
- Material
- Size
- Finishing
- Packaging
- Delivery location
- Production requirements
A quotation is not considered a confirmed order until the required payment or confirmation has been received.
9. Payment
Orders may require full or partial payment before production begins.
Production may not begin until payment and required artwork/details have been received and confirmed.
10. Production Time
Production time varies depending on:
- Product
- Quantity
- Customization
- Printing method
- Artwork approval
- Availability
- Order volume
Estimated production timelines will be communicated where applicable.
Delivery time is separate from production time.
11. Delivery
Delivery dates are estimates and may be affected by:
- Production delays
- Courier delays
- Weather
- Customs
- Public holidays
- Incorrect customer information
- Events outside TEX PRINT's reasonable control
TEX PRINT is not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.
12. Intellectual Property
All TEX PRINT branding, logos, website content, photographs, graphics, text and original materials are protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute or commercially use TEX PRINT content without written permission.
13. Customer Intellectual Property
Customers retain ownership of their own logos, designs, artwork and branding materials.
By submitting artwork to TEX PRINT, you grant us permission to use that artwork only as reasonably necessary to produce and fulfill your order.
You confirm that you have the legal right to use the artwork submitted.
14. Prohibited Content
TEX PRINT reserves the right to refuse orders involving content that is unlawful, fraudulent, infringing, threatening, hateful or otherwise prohibited by applicable law.
15. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, communication and other business functions.
These services may have their own terms and policies.
16. Limitation of Liability
To the maximum extent permitted by applicable law, TEX PRINT shall not be responsible for indirect, incidental or consequential losses arising from the use of the website or products.
Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.
17. Changes to Terms
TEX PRINT may update these Terms from time to time.
Updated Terms will be published on this page.
18. Contact
For questions regarding these Terms:
TEX PRINT
Email: [YOUR EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]
Address: [YOUR BUSINESS ADDRESS]
