Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

TEX PRINT offers delivery for products and customized orders according to the destination, order size and delivery requirements.

1. Order Processing

Orders are processed after:

  • Payment is confirmed
  • Required customer information is received
  • Artwork/design is received where applicable
  • Artwork approval is completed where required

Customized orders may require additional production time.

2. Production Time

Production time depends on:

  • Product type
  • Quantity
  • Printing method
  • Customization
  • Artwork approval
  • Stock availability
  • Order complexity

Estimated production timelines will be communicated during the ordering process where applicable.

3. Delivery Time

Delivery time is calculated separately from production time.

Actual delivery time may vary depending on the delivery location and courier service.

4. Shipping Charges

Shipping charges may depend on:

  • Delivery location
  • Order weight
  • Package dimensions
  • Quantity
  • Delivery method
  • Courier provider

The applicable delivery charge will be communicated during checkout, quotation or order confirmation.

5. Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking updates are provided by the applicable courier or delivery provider.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

TEX PRINT is not responsible for delays or additional charges resulting from:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number
  • Customer unavailable at delivery
  • Refusal to receive the package

7. Delayed Deliveries

Delivery times are estimates and are not guaranteed unless specifically agreed in writing.

Delays may occur due to:

  • Courier issues
  • Weather
  • Public holidays
  • High-volume periods
  • Customs
  • Transportation disruptions
  • Incorrect address information
  • Other circumstances beyond TEX PRINT's control

8. International Shipping

If TEX PRINT offers international shipping, delivery times and costs may vary by destination.

International customers may be responsible for applicable:

  • Customs duties
  • Import taxes
  • Clearance charges
  • Local government fees

Such charges are generally the responsibility of the recipient unless otherwise agreed.

9. Damaged Packages

If a package arrives visibly damaged, customers should photograph the package and product immediately and contact TEX PRINT as soon as possible.

10. Partial Deliveries

For large orders, TEX PRINT may, where appropriate, arrange partial deliveries depending on production and availability.

11. Contact

For shipping-related questions:

TEX PRINT
Email: [YOUR EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]