Refund policy

Refund & Return Policy

Last updated: September 2026

At TEX PRINT, many of our products are customized and produced specifically according to customer requirements.

For this reason, customized products are generally not eligible for return or refund due to change of mind, incorrect size selection, incorrect information supplied by the customer, or other customer preferences.

1. Customized Products

Customized products include, but are not limited to:

  • Printed T-shirts
  • Polo shirts
  • Hoodies
  • Jerseys
  • Caps
  • Embroidered products
  • Custom stickers
  • Custom flags
  • Custom mugs
  • Tumblers
  • Pens
  • Corporate gifts
  • Name badges
  • Personalized products
  • Products carrying customer logos, names, numbers or artwork

Because these products are produced specifically for you, they cannot normally be resold.

2. Non-Customized Products

For non-customized products, any return or refund eligibility will depend on the product and the applicable terms communicated at the time of purchase.

Please contact TEX PRINT before returning any product.

3. Damaged or Defective Products

If your order arrives:

  • Damaged
  • Defective
  • Incorrectly produced
  • With the wrong product
  • With a significant printing/embroidery error caused by TEX PRINT

please contact us as soon as possible after delivery.

We recommend contacting us within 24–48 hours of receiving the order with:

  1. Order number
  2. Customer name
  3. Clear photographs of the product
  4. Photographs of the packaging where applicable
  5. Description of the problem

Our team will review the issue and determine the appropriate solution.

Depending on the situation, TEX PRINT may provide:

  • Replacement
  • Reproduction of affected items
  • Repair, where applicable
  • Store credit
  • Refund, where appropriate

4. Customer-Supplied Errors

TEX PRINT is not responsible for errors caused by information supplied or approved by the customer, including:

  • Incorrect spelling
  • Incorrect names
  • Incorrect numbers
  • Incorrect sizes
  • Incorrect colours selected
  • Incorrect artwork
  • Low-resolution artwork
  • Incorrect delivery address
  • Incorrect customization instructions

5. Artwork Approval

If you receive a digital proof/mock-up and approve it, you are responsible for checking the details before production.

Once approved, changes may not be possible.

6. Change of Mind

We generally do not accept returns or refunds for customized products because the product has been specifically manufactured or printed for the customer.

7. Cancellation

Cancellation requests must be submitted before production begins.

Once production has started, cancellation may not be possible.

If production has already started, any refund will be subject to the work already completed and applicable costs.

8. Shipping Charges

Shipping and delivery charges are generally non-refundable unless the return or replacement is required because of an error attributable to TEX PRINT.

9. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method where technically possible.

The time taken for the refund to appear may depend on the payment provider or financial institution.

10. Contact Us

For return, refund or product-quality concerns:

TEX PRINT
Email: [YOUR EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]